Terms of service and sale
The essentials of our terms: bespoke creation, 24-hour private audition with 1 included revision, digital gift delivery, and full freedom to use your song.
support@chansonpersonnalisee.app1. Our atelier and your order
Chanson Personnalisée (chansonpersonnalisee.app) is a bespoke music atelier dedicated to custom gifts. Each order includes composition, arrangement, production of two (2) distinct master versions for comparative audition, one (1) complimentary revision, and an interactive digital gift box (virtual turntable, high-fidelity WAV/MP3 downloads, and keepsake card with lyrics). No physical goods are shipped.
2. Brief and lyrics confirmation
Before checkout, you review and confirm all creative elements: recipient's name, anecdotes, musical mood, and the lyrics. Completing payment constitutes approval of the initial brief, which serves as the reference for our atelier to compose your song.
3. 24h audition, included revision and delivery
Upon completion in studio, the atelier delivers two (2) distinct master versions (Version A and Version B) and notifies you by email. You have a twenty-four (24) hour window to audition your tracks on your private turntable, choose your favorite, or request your included revision.
One complimentary revision: If you want adjustments (lyrics, mood, tempo, or vocals), simply submit your wishes and the atelier will produce a new revised version. Tacit approval: If no revision or selection is made within 24 hours, the order is deemed definitively approved, and the final gift box and high-fidelity downloads are automatically unlocked.
4. Transparent pricing and secure payment
Each song is a one-time fixed purchase, with no subscription or subsequent charges. Payment is processed securely via authorized providers (such as Waffo Pancake, Stripe, or PayPal). Your bank statement will reflect the descriptor displayed at checkout (e.g., CHANSONPERSO).
5. Cancellation, withdrawal and refunds
Statutory exemption for bespoke creations: In accordance with Article L. 221-28 (3° and 13°) of the French Consumer Code, the 14-day statutory right of withdrawal does not apply to personalized content made to customer specifications or digital content supplied immediately with your express consent. Once studio production begins, discretionary cancellation is not possible.
No refunds for subjective preferences: Because music is a subjective art, refunds cannot be granted for personal taste, change of mind, or aesthetic preference once the confirmed brief has been honored and audition tracks plus the included revision have been delivered.
Technical remedies and dispute defense: Refunds or remakes apply only in proven cases of duplicate charge, unjustified non-delivery, or an unresolved technical audio defect within 48 hours. Please contact support (support@chansonpersonnalisee.app) before filing any chargeback. Unjustified disputes after accessing the music will be contested with complete digital fulfillment logs.
6. Your song is yours: freedom of use
You retain full ownership of your memories and stories. Upon payment and delivery, your song is entirely yours: you have complete freedom to listen, download in studio master quality, play at celebrations (weddings, anniversaries), share on social networks, or release on streaming platforms of your choice (Spotify, Apple Music, YouTube). The atelier claims no restrictive rights over your memories and collects no royalties on your distribution.
7. Support, complaints and mediation
Our team is available for any questions at support@chansonpersonnalisee.app and commits to responding within 3 business days. If a dispute cannot be resolved amicably, the client may access free consumer mediation under applicable French regulations.